1. Verification is carried out through the Sumsub system. Make sure you have a valid identification document (passport, ID card, or residence permit) at hand, and that the front camera on your phone or computer is working.

- Identity card or residence permit - photograph both sides of the identity document. Make sure all four corners of the document are visible and the information is clearly readable.

- Passport – photograph the passport spread. Make sure all the information on the spread is visible and clearly readable. After uploading the document, you will need to take a selfie. Verification usually takes from 1 to 5 minutes. You will receive a notification in your account and an email as soon as your account is successfully verified.

If the verification fails or the document is invalid, contact customer support via chat, by email at [email protected], or by phone at +371 60000069.

2. You can create a user account using the E-paraksts electronic signature service, in which case your account will be automatically verified upon completion of registration.

No, each user can register and use only one account. We reserve the right to close any account registered using false information or an account created by a person who has previously registered on the site.

If you did not receive an SMS with a confirmation code after registration, check that your phone number is correctly entered. If you already have an account, change your password by clicking the "Forgot Password" button. If you did not receive an email with the code, check the "SPAM" and "Social" folders and make sure the email address is entered correctly. If you have any questions, contact support via chat, by email at [email protected], or by phone at +371 600 00 069.

You can only deposit funds from the bank account specified during registration. The minimum deposit amount is €5. You can top up your account using online banking - Swedbank, SEB, Citadele, Luminor, Paysera, Revolut, or a VISA/Mastercard. When topping up through an internet bank or payment card, the user's account is credited immediately.

Please note that in the event of technical difficulties, crediting of funds may sometimes be delayed. If the deposit is not credited to the player's account on time, contact customer support via chat, phone, or email at [email protected]. Payment card: You can top up your account using Visa and MasterCard. Please note that the payment card must be verified.

Please be informed that payments are processed several times a day from 9:00 to 00:00. Your request will be reviewed in the nearest processing time. If funds are withdrawn to a VISA/Mastercard payment card, the money will arrive in the bank account within 1-3 business days after the payout is confirmed, depending on the bank.

Please note that when requesting a withdrawal to a card for profile verification, a payment confirmation (PDF or screenshot) will be requested showing the name, IBAN number, the last 4 digits of the payment card, and the date of payment. Bank transfers are credited to accounts in Latvian and foreign banks within 1 business day after payment confirmation.

Please note that due to maintenance work or for technical reasons, the withdrawal of funds may be delayed, but they will definitely be credited to your bank account.

The calculation of the tax is in accordance with the requirements of the regulatory acts on income tax from individuals: Winnings from lotteries and gambling, as well as the amounts of winnings and the part of winnings up to €3000 (inclusive), are not subject to tax. The part of the winnings over €3000 is taxed at a rate of 25,5%, and the part of the winnings that exceeds the maximum size of the mandatory contribution object defined in accordance with the Law "On State Social Insurance" – 33% An individual must pay tax on all winnings obtained from all gambling operators combined, totaling more than €3000 per year. For example: if you won €4000, €3000 of this amount is not taxed, and a tax at the source of 25,5% is levied on 1000 euros, which amounts to €255. After paying the tax, your winnings will be €3745 (€4000-255=€3745).

SPELET.LV will withhold tax from each of your winnings starting from €3000, and the recipient of the winnings is obliged to pay tax on the excess amount if it has not been withheld by the payer of the winnings. More detailed information on how to calculate the income tax can be found here.

If after fulfilling the condition of the offer, the casino bonus was not credited to your balance, please contact spelet.lv support via chat or by email at [email protected]. Please specify the name of the bonus and attach a screenshot of the error so we can resolve the situation as soon as possible.

You can contact our friendly customer support from 08:00 to 24:00 in the LIVE chat, by phone at +371 600 00 069, or by email at [email protected].

Information is requested based on Article 28 (1) of the Law on the Prevention of Money Laundering and Terrorist Financing and Proliferation, which states that we must request truthful information and documents necessary for client investigation from our clients, and in turn, clients must provide them. You can familiarize yourself with the Law on the Prevention of Money Laundering and Terrorist Financing and Proliferation here. 

If you want to take a break and close your account, please contact our friendly support service. In accordance with Article 4¹ of the Gambling and Lotteries Law, an individual has the right to request in writing a ban on participation in gambling, including interactive and interactive lotteries in the Republic of Latvia, and to be entered into the self-exclusion register. You can learn more about the self-exclusion register here https://registrs.iaui.gov.lv/